Citizens Jury improves access to Health and Social Care


A Citizens Jury is a process that brings together a group of citizens to hear expert evidence on an issue of direct concern. Based on this evidence and after cross questioning, the jury makes a series of recommendations to the experts.

The Patient Client Council of Nothern Ireland wanted to know what problems people face -especially vulnerable people- when wishing to access mainstream health and social services.

8 members of the public were brought together to cross examine ambulance administrators, health budget holders, advocates for disabled people, doctors, community transport providers and public transport providers. As a result five key recommendations emerged that could potentially transform the experience for members of the public as well as make significant efficiency savings for the Health and Social Care system by reducing trips made, and appointments missed.

The results of the process were presented to the health system managers and to regional politicians.

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