Wim Brouwer

Lector, Smart Services Boulevard, Nederland

It was Han’s job to facilitate the process. We can conclude that this went smoothly. The pre-formulated objectives were easily met. Her programme structured the process so we were able to achieve this result. Han “took care of the flow” as one of the participants wrote. […]

Some participants mentioned Han’s humble presence, precisely one of her main assets. It is not about her, nor about a surprisingly creative program. The point is that the group, as by an invisible hand, was led in a direction that provoked enthusiasm and creativity. The art is to stay in the background and still be in charge.